MAMFORCE Partnership

The comprehensive analysis of the organisation’s policies and procedures, carried out during the MAMFORCE certification process, has indicated the priority issues for action in the Sinteza Polyclinic. The ensuing action plan focused on the monitoring and improvement of internal processes, to make sure they are fit to serve the planned growth of the organisation.

Internal communication was identified as one of the principal areas for improvement. Additional team meetings and operational meetings were therefore included in the action plan, and the provision was made that they will have a limited duration and not infringe on employees’ private time. One-on-one meetings were also introduced as a means of developing the culture of constructive feedback. Messaging apps were inaugurated, along with the intranet containing all documents relevant to business operation, to facilitate the quick and direct flow of information. An employee manual was created for all employees, bringing together all information of their immediate interest.

The process of defining the vision and mission of the Polyclinic has been initiated, to better communicate to all employees what the value proposition of the organisation is based upon, and to establish the clarity of purpose and act as motivator to all involved.

The exponential growth of the number of employees required a structured system to monitor their performance, and the collaboration with the MAMFORCE team helped the Polyclinic realise its importance, and direct their efforts towards a transparent system of talent recognition, career development, and compensation.