Industry Insurance

Employees 2.400

Croatia Osiguranje – MAMFORCE Standard

Croatia Osiguranje (Croatia Insurance Company) is the market leader, the largest and the oldest insurance company in Croatia. It is now the member of the Adris Group. The company is strongly focused on digitalisation, invests into the development of new insurance products and services continually, is a strong believer in excellence and social responsibility, and the supporter of projects and incentives bringing positive social impact.

Open positions

Industry Insurance

Employees 2.400

Challenges

improving analytics
improvement of communication channels
education and development of employees and managers
development of inclusive leadership

One of the company’s priorities is to create a working environment where all employees would be able to give their best effort, and we recognised the MAMFORCE as a project that can broaden our perspective, and, through its tools and insights, give due recognition to our efforts and investments in this respect.

Tomislav Zoric,

Director of the Human Resource Management Sector

MAMFORCE Partnership

In the process of certification, 80 team leaders participated in the education to improve their leadership skills. The subjects covered in these trainings included: developing a sense of psychological security in a team, effective feedback, change management, the coaching style of leadership. Several of Croatia Osiguranje’s team leaders continued to participate in the development program with the help of a personal coach, where their individual competencies for managing a team have been upgraded. Moreover, the company has extended their collaboration with the Franklin Covey Online Platform, whereby an additional group of 100 employees will have the opportunity to enhance their soft skills.

The total number of days that the employees may work from home has been increased, and the number of people entitled to work from home has been extended. To further enhance the team spirit and the culture of collaboration, the system entitled SuperCOlleague has been developed. Through it, the employees may nominate the colleagues who stand out for being excellent workers, being ready to lend a hand, and by doing their job in line with company values. Finally, the onboarding process has been upgraded, and now the employees have the opportunity to meet the directors of the CORE sector at Croatia Osiguranje, and gain insight into all fundamental processes in the company in a direct, transparent, and interactive way.

On the collaboration with the MAMFORCE team

At the very first meeting with the Spona Code, we recognised that we shared the same values, and that they as an employer, just like us, cared about the maximum fairness and equity, and wished to create the workplace where all employees would have the equal opportunity to be successful. This is what we recognized immediately with the MAMFORCE methodology, and why we decided to take part. The experience held by the MAMFORCE team helped us gain an objective insight into our processes, and the benchmarking tool was of a particular value to us, as it had shown us where we stand in comparison to similar companies. Moreover, MAMFORCE is more than just statistics and analytics of the processes and documents – a large part of the methodology relies on communication with employees, which has given us a comprehensive picture of our company, and enabled us to create a true action plan. In most areas we have got the confirmation that we were on the right track, the idea of how to go on and what to enhance, and in some areas MAMFORCE gave us additional insights into things we had failed to consider beforehand.

Tomislav Zoric, Director of the Human Resource Management Sector

Employee Testimonials

Aleksandra Kubat,

Team Leader, Management of Sales Channels Efficacy

The active support for women to stand out, flexible working hours, the opportunity to work from home, and the fact that family and children always stay the first regardless of responsibilities at work and the complex tasks we have to complete, the very fact that I am able to function as a parent and be successful at work without feeling guilty or stressed, is another confirmation that Croatia Osiguranje is the employer I want to work for.

Verica Camber,

Director, Post-Sales Operations and Client Support Services

My experiences at Croatia Osiguranje are all positive, and I never sensed any discrimination due to my gender. A gesture I always remember is that they extended my work contract before my trial period expired, and before I left for maternity leave – I had no reason to worry about the job while I was home with the family and the newborn baby. The employer support gives us the freedom to work from home, to have flexible working hours, and gives us a sense that they understand and respect our obligations, and try to make it easier for us. That is irreplaceable.

Tijana Dosen,

Team Leader, Management Reporting

I am happy that Croatia Osiguranje recognises and spearheads the trends of flexible working arrangements without compromising the job security. It is very important to me to be able to do my job well without having a feeling that I am sacrificing my private life. I believe that this is the right way to keep the talents in the company.

PROJECT COORDINATOR

PARTNERS

The implementation of the project is co-financed by the European Commission through the REC (Rights, Equality and Citizenship) program.

This information was published as part of the EU project “Redefine Work-Life for Women and Men” with the financial support of the European Union Program “Rights, Equality and Citizenship” (2014-2020). Spona Code is solely responsible for the content of this website. The European Commission does not accept any responsibility for how the information on this website will be used.

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