CITY GASWORKS ZAGREB - MAMFORCE

Industry Energetics

Employees 419

City Gasworks Zagreb – MAMFORCE standard in BASIC category

City Gasworks Zagreb deals in the regulated energy activities of gas distribution. The company has a 155-year-long tradition, and has kept the standard of high quality maintenance and construction of the gas network. It is a leading gas distribution company in Croatia, and its economic activity is fully in line with the European practice of high standards of quality, protection and safety. The company’s objective is to ensure safe and reliable gas supply for end users, and to maintain their trust in the gas distribution system, as well as their satisfaction. Out of 419 employees, 24% are women and 76% are men. Although predominantly male, the company boasts a good representation of women at higher levels of management (46%).

Industry Energetics

Employees 419

Challenges

Conduct exit interviews with the aim of better human resource management
Monitor employee absences regularly
Increase the number of educations, especially in the field of communications
Improve the culture of holding meetings
Conduct employee satisfaction survey
Develop communication channels with employees to better understand the benefits provided to them
Develop an objective performance appraisal system for employees
Actively work on improving family friendly and gender balanced policies within the company

Review - osvrt - Tomislav Mazal

We decided to introduce the MAMFORCE Standard because we believe that it is necessary to improve the organizational culture of our company, as well as pay more attention to satisfaction of our employees. Cooperation with the MAMFORCE team in the process of obtaining the Standard is at it’s highest level and we continuously receive information on how to introduce changes depending on our environment and how to regulate business priorities.

Tomislav Mazal,

director

Employee experiences

Experience - Ivana Dolovčak

Ivana Dolovčak,

expert associate in the Human Resources Department

I can say that after coming to the company I had the opportunity to present new ideas for improving certain business processes and actively participate in the introduction of new activities. Such proactive approach was recognized and I was given the opportunity for further professional development. Also, I was very pleasantly surprised when I saw how many benefits in the field of health care, parenting, difficult life situations, etc. employees can gain, which certainly affects the better organization of “private” life.

Experience - Trpimir Barun

Trpimir Barun,

Head of the Testing and Calibration Service of measuring and control equipment

The working atmosphere in the company is at an enviable level since employees experience improved working conditions and production capacity increasement by 30%, which was only possible by investing in equipment. Being the father of four minor children, the main benefit I have in this company is certainly the flexibility of working hours, and any need for overtime work is additionally valued and rewarded. In this way, I was provided with the opportunity to actively participate in the upbringing of my children.

Our impact

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